
Which is more important:
● THE WORDS you say?
OR...
● HOW you say them?
My answer: It depends!
With spoken words, how you say it can be more important than words themselves. Intonation and body language/facial expressions can alter the meaning of phrases.
Even with written words, interpretation can vary with the use of ALL CAPS or even font selection.
Here’s a compelling example of choosing the right words. It’s a two-minute video parable of …