A simple greeting intended by you to be warm and friendly can have severe unintended consequences. This was the case for a leader and Coaching Client eight years ago. He was an indiscriminate huger whose hugging habit happened often enough to trigger several sexual harassment complaints with HR.
I met the offender as he was assigned to me. He shared his genuine enthusiasm for people and that his hallway hugs were just me being me. Being the powerful person that he was, he wasn’t too interested in adapting his behavior. Since he had no ill intent, how could it be wrong? His breakthrough occurred after this series of discoveries.
- Greetings are an important form of non-verbal communication.
- Effective communication should serve a purpose for both the sender and receiver of the communication
- Most of his hugs were off-purpose and defeated the purpose of his greetings.
- The habit that once served him had become highly counterproductive
With the guidance of coaching, the Happy Huger successfully changed his unfiltered hugging habit in favor of more on-purpose greetings. Who would of thought that coaching could be a remedy for sexual harassment? In this somewhat unique case, it was. In any case, it’s a lesson for all of us to consciously make our greetings more on-purpose.