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Breaking the Silence: How Leaders Can Move from Conflict Avoidance to Effective Resolution

successful-collaboration
Sleeping on a decision

How to Avoid Conflict

Some Superficial Suggestions

  • Stay in bed; all day, every day
  • Sneak off to a foreign country and tell no one
  • Change your name and phone number
  • Ignore it and let it go away on its own.  
Of course, these are useless ideas. And, I challenge you to come up with any lasting way to avoid conflict.  

In The Real World...

“Conflict Resistance is Futile.”

Like sweeping your debris under the rug, conflict avoidance only makes matters worse.  We realize this,  Yet we still choose avoidance. 

When you choose to avoid conflict, whose interests are being served?  The most likely answer is we choose to serve our own desire to avoid an uncomfortable situation.  Nothing more.  Avoidance is choosing to do nothing.  So who really wins by choosing avoidance?  

Swept Under

Downsides of Conflict Avoidance

Unresolved Issues

  • Avoiding conflict allows problems to fester and worsen.
  • Have you seen the productivity drain that can result from avoiding addressing important performance issues with a disgruntled employee? 

Missed Opportunities

  • Conflict can be a catalyst for positive change and innovation.
  • Team disagreement can often result in an even better product design.

Resentment and Frustration

  • Bottling up emotions can damage relationships within the team.
  • Like when a manager avoids addressing a subordinate’s bad habits, leading to resentment.
Conflict is inevitable, undeniable, and typically unavoidable.  While you can’t avoid conflict, you can choose to navigate it with a mindset of empathy and awareness.   

Developing Awareness

How Strong is YOUR Need to be Right?

It helps to be aware that one of the strongest human needs is the need to be right.  So when conflicting viewpoints inevitably occur, emotions can run hot.  How willing are you to let go of this need for the sake of a successful outcome?

Navigating Conflict by Developing Empathy and Awareness

To accellerate your development and get better at this, I recommend the timeless wisdom of The 7 Habits.

Habit #5 of 7

The 7 Habits of Highly Successful People is a professional development classic.  Habit #5 is an ideal way to develop a mindset for navigating conflict.  As you work toward understanding what others are both thinking and feeling, you enhance your ability to both connect with them and to minimize their resistance to, in turn understand your position.   

The book also provides other helpful habits for effectively navigating and resolving conflict. Resolution:

Be Aware of Negative Judgements

Negative Judgements are an ever-present obstacle to conflict resolution.  As previously discussed in “How Judgemental are You?,  awareness of the three ways we judge helps you be more open-minded.  We judge:

  1. Ourselves
  2. Others
  3. Our Circumstances

Part of developing your awareness when navigating conflict is noticing your negative judgment of others and their ideas.  And understanding that negativity will only add fuel to the fire of the conflict.  And will shut down collaboration and innovation.   

Be Aware of Your Mindset and Approach: Unhealthy or Healthy?

Bad Business Behavior

What is Unhealthy Conflict?

Me vs. You

Unhealthy Conflict pits you against another person with a different viewpoint.  The challenge takes a back seat to personal confrontation

What is Healthy Conflict?

Me + You vs. The Challenge

You enlist a collaborator to address the challenge or poblem together with awareness and empathy toward each other and the ideas and suggestions that ensue.   

two women talking while looking at laptop computer

Pursuing Healthy Conflict

In your pursuit of healthy conflict, I offer some familiar guiding words.

“United We Stand Divided We Fall”

– Aesop

“All of us will always be smarter than one of us.”

– Ken Blanchard

And from that insight, I offer this rule to follow:

When navigating conflict, always choose collaboration over confrontation. 

Seek Agreement

Agree to Disagree or Agree to Collaborate.  This is an opportunity to apply the aforementioned Habit #2: “Begin with the end in mind” 

Your “end” is something that all should agree with. The…

  • goal
  • desired outcome
  • solution to the common problem or challenge

Future Food for Thought

Once you and your team have honed your ability to navigate conflict and avoid the trap of personal judgment, consider this approach to leading innovative thinking and collaborative problem-solving.  

Since avoiding conflict is counterproductive, why not strategically embrace it? 

What conflicts should I try to stir up today?

Footnotes

Disclosure – Transparency Statement about the book recomendation
As Amazon Associates members, we receive a commission on sales made through this page on Amazon products. Our relationship with Amazon has no influence on the recommendations on this page.

Just for Fun

"Conflict Resistance is Futile."

The phrase: “Resistance is Futile” is borrowed from Star Trek. Once a person was assimilated by The Borg, there was little hope for escape.  This 51 second video illustrates the futility of assimilation.   



In Star Trek, The Borg are an alien group that appear as recurring antagonists in the Star Trek fictional universe. The Borg are cybernetic organisms linked in a hive mind called “The Collective.”   –  Wikipedia

We’ve all heard that…

“Variety is the spice of life.”

As true as this can be. Different people have different tolerances for different spices.  Hence a need for empathy and awareness for the needs of others’ potential challenges with leaving their comfort zone.  

 

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