Most citizens of the world have experienced two of the most disruptive two years we can remember. The result is the proliferation of FUD: Fear, Uncertainty and Doubt. In the presence of FUD, it’s all too easy to become self absorbed with our own challenges. And thereby also easy to dismiss those of others.
If fear is cultivated it will become stronger, if faith is cultivated it will achieve mastery.
– John Paul Jones
If you want the world to be a better place and you’re waiting for our politicians to provide a solution, you’re likely to experience more FUD.
If you believe that your world has been disrupted, imagine what front line health care workers have experienced.
The leaders at Cleveland Clinic don’t have to imagine. They’ve been living with escalated FUD among all their stakeholders. Part of their response is this 4 minute video. They produced it to help develop much needed empathy among their.
You don’t need to work in health care to benefit from watching. And I promise that taking the contents to heart will help you to develop your own empathy skill set and mindset that are critical when leading in today’s world or at any time.
The video serves as a powerful reminder of how developing your empathy skills can be a leadership game changer. Be grateful if your workplace lacks the life and death drama of a hospital. Nonetheless, those around you all have their own crosses to bear and coping challenges. Consider the possibilities the next time you’re cut off in traffic or you grow impatient waiting for an email response or a returned phone call
An empathetic leader does not have to sympathetic. You don’t have to share the feelings. You DO need to have an awareness and understanding of the emotions in play with those you lead. And developing your empathy skills will help you navigate in the face of fear, uncertainty and doubt.
~ Teddy Roosevelt
Images courtesy of Creative Commons and Kiss Clip Art.
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