In the model illustration, a one-on-one feedback discussion includes four steps.
You can use it to discuss a recent event or endeavor. It includes two questions and two suggestions. The steps are ordered in sequence 1 through 4.
Intent vs. Technique
As with any discussion model, “intent is more important than technique, but technique is still important” *. So when discussing feedback, your tone should demonstrate your genuine desire to help or develop the other person. You’ve then done your part to assure the feedback is taken in the spirit it is intended.
If you use this tool properly, you can provide the other person with as many as four improvement ideas and a better chance that they will be put to use.
1
What is one thing that you believe you did well?
3
What’s one thing that you believe you
could do better next time?
2
Here’s one thing I thought you did well.
4
Here’s one thing I believe you could do
better the next time.